Shop Policies
LEATHER GOODS
All products are made from scratch by hand starting from design pattern to hand stitching(saddle stitch). All of them is made with vegetable tanned leather which give you beautiful patina over time. Due to the lighting and individual's screen display, the actual item's color may slightly different from the photo. Since each leather has different skin like us, it has own unique variation. Therefore it may look different even it is same leather and there are may have inconsistent texture, dark spots, bug bites scar, scratches, wrinkles or irregular color tone and it is not a defect(Please click here for more details). It is made to order products, therefore all sales are final.
Please do not expect perfection–This is handmade item therefore perfection is impossible. I advise to you not to buy if you are looking for the perfect quality.
PROCESSING TIMEAll products are made to order. Handling time is varied depending on the product–Current processing time is up to 5 weeks(25 business days).
SHIPPING
I use Canada Post for all orders and the shipping rates are based on the weight and the size of item you purchased. All shipping services include tracking number and you will get a tracking number via email once the order fulfilled.
I am not responsible for the package once its shipped out. All packages will be sent out with tracking number, please contact the shipping courier if the package lost, stolen packages or undelivered.
CUSTOMS AND IMPORT TAXES
Buyers are responsible for any customs and import taxes that may apply. I am not responsible for delays due to customs.
For Leather goods, if you wish to change / cancel the order within 12 hours, I am happy to change the order / issue a full refund. All of them is made to order products, therefore all sales are final. However I am happy to replace the item if there is valid proof faulty on the item when you receive the item (Custom order is not refundable).
DIGITAL DOWNLOADS
* BEFORE CHECK OUT * Please check the email address for digital downloads. You will receive the download link to your email. Also you’ll see a Download Button after checkout. You can download the downloads UP TO 5 TIMES and after that, you will not able to access the downloads links *
© All Design Templates are Copyrights of Thinkthankay.
All digital products are final sale, refunds and exchanges is not acceptable.
Thinkthankay is not responsible for purchasing wrong size, printing issues or margin issues and digital downloads cannot be refunded for these issues. All Digital files are strictly for personal use, non-commercial use only and cannot be share, resold or redistributed.
Please contact me if you have any other questions.