Shop Policies

LEATHER GOODS

All products are handmade from scratch—from design and pattern cutting to saddle stitching. We use vegetable-tanned leather, which develops a beautiful patina over time.

Please note: due to lighting and individual screen settings, the actual color of your item may differ slightly from the photos. Each leather hide is unique, just like our skin, so natural variations are expected. These may include inconsistent textures, dark spots, bug bite scars, scratches, wrinkles, or irregular color tones. These are not defects but part of the natural charm of the leather. [Click here for more details.]

All items are made to order, so all sales are final.
Because this is a handmade product, perfection is not possible—nor expected. If you are looking for factory-level perfection, we kindly advise against purchasing.

⸻

PROCESSING TIME

All items are made to order. Processing time varies depending on the product.
Current processing time: up to 2-4 weeks (20 business days).

⸻

SHIPPING

We ship via Canada Post. Rates are based on the size and weight of your order. All shipping services include tracking. You will receive your tracking number via email once your order is fulfilled.

Please note: we are not responsible for packages once they are shipped. If your package is lost, stolen, or undelivered, please contact the shipping courier directly.

⸻

CUSTOMS & IMPORT TAXES

Buyers are responsible for any customs and import taxes that may apply.
We are not responsible for delays caused by customs.

⸻

ORDER CANCELLATION / REFUND POLICY

If you wish to cancel or change your order, please contact us within 24 hours of placing your order.
• If you paid by debit or credit card, you will receive a full refund.
• If you paid via PayPal, a 5% fee will be deducted, as PayPal does not refund this fee.

As all leather goods are made to order, all sales are final.
However, if there is a clear defect upon receiving the item, please contact us with proof, and we will be happy to replace it. (Note: custom orders are non-refundable.)

⸻

WORKSHOPS

All workshops are held in Guildford, Surrey, BC.
You will receive an email with the exact location and workshop details 5 days prior to the workshop date.
• A safety waiver must be signed at the start of the class.
• All workshops are non-refundable but can be rescheduled.

Cancellation / Rescheduling Policy:
You must request cancellations or rescheduling at least 7 days before the scheduled workshop.
If you reschedule more than twice for the same workshop, your booking will be refunded with a 10% deduction.

⸻

DIGITAL DOWNLOADS

Before checkout: Please double-check your email address.
You will receive your download link by email after payment, and a “Download” button will also appear after checkout.
• You may download the file up to 5 times. After that, access will be disabled.
• All digital products are final sale. No refunds or exchanges.
• Thinkthankay is not responsible for incorrect sizing, printing issues, or margin problems.
• All digital files are for personal use only. They may not be shared, resold, or redistributed.

If you have any questions, please don’t hesitate to [contact me ].